Privacy Policy

Information We Collect

Depending on how you use the app, we may collect your username, name, date of birth, gender, business information, selected location, booking details, notification preferences, recovery email, feedback, ratings, and information you submit through business forms. We may also process payment references or provider identifiers connected with a booking, push-subscription details needed to deliver notifications, and limited technical information such as device, browser, IP address, and request logs for security and reliability.

How We Use Information

We use this information to create and manage your account, personalize your profile, show relevant businesses, support bookings, provide notifications, improve platform features, and respond to feedback. We also use it to verify requests, prevent misuse and fraud, keep the service secure, resolve disputes, and comply with applicable law.

Password Security

Your password is never stored as readable text. The server stores a one-way bcrypt hash so the original password cannot be decrypted from the database.

Password Recovery

If you request a password reset, we send a short-lived verification code to your registered recovery email. Only a hash of the code is stored, codes expire after 10 minutes, and each code can be used once with a limited number of attempts.

Business and Payment Details

Business owners may provide business details, contact information, photos, booking policies, and at least one direct payment method such as a UPI ID, payment link, phone number, or QR image. These payment details are shown to customers so they can pay the owner directly. Wodudu does not ask for or store bank account numbers or PAN details for this direct-payment flow. We may still store the payment reference, payment status, amount, booking information, and limited provider identifiers needed for reconciliation, support, fraud prevention, or legal compliance. Payment providers process payment information under their own terms and privacy policies. Only provide information you are authorized to share.

Age Requirement

Wodudu is intended only for people who are at least 18 years old. By creating an account or using the service, you confirm that you are 18 or older. We do not knowingly create accounts for or process personal information from users under 18. If we learn that an account was created by a person under 18, we will take reasonable steps to suspend the account and delete the personal information, subject to any legal, security, fraud, or dispute retention requirement.

How Long We Keep Information

We keep information only for as long as it is needed for the purpose for which it was collected, or for legal, tax, accounting, security, fraud-prevention, or dispute-resolution purposes. Our standard retention periods are:

• Account and profile data: while your account is active. After we receive and verify a deletion request, we aim to delete or anonymize it within 30 days, except for data we must retain for a legal obligation, active dispute, fraud investigation, or enforcement of our terms.
• Booking and payment records: for the life of the booking and support/dispute period, and normally for no longer than 8 years after completion or cancellation unless a longer period is required by law or a legitimate legal claim.
• Push notification data: until you disable notifications, the subscription becomes invalid, or your account is deleted. Delivery-queue records are removed after delivery or failure according to the service's operational cleanup schedule, currently up to 14 days.
• Verification and reset codes: until used or for a maximum of 10 minutes, after which they cannot be used.

We may retain limited, de-identified or aggregated information for analytics and security after the periods above. Retention periods may be extended when required to preserve evidence or comply with a valid legal request.

Sharing and Security

We use access controls, authenticated requests, rate limits, and protected server storage to help secure account data. Information may be shared with service providers only when needed to operate the app, process a requested service, prevent or investigate fraud, or comply with the law. This may include sharing relevant information with payment providers, regulators, banks or law-enforcement agencies where legally required or reasonably necessary.

Your Choices

You can review the information shown in your profile and choose what business details to submit. You may disable push notifications through your device or browser settings. To request access, correction, deletion, or a copy of your personal data, email wodudusupport@gmail.com with your username and a description of the request. We may ask for reasonable verification before acting on a request.

Privacy Questions and Complaints

For questions about this policy, personal-data requests, or a privacy complaint, contact wodudusupport@gmail.com. We will review and respond within a reasonable period required by applicable law.

Policy Updates

This policy may be updated when the app adds features or changes how information is handled. The latest version will be published on this page with a revised update date.